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FREQUENTLY ASKED QUESTIONS

Domestic Shipping Charges
International Shipping Charges
Return Policy
Merchandise Availability
Alterations
Gift Packaging



Delivery to the United States via FedEx

STANDARD FEDEX GROUND
$50 and under $8.95
$50.01–$100.00 $12.95
$100.01–$200.00 $15.95
$200.01–$300.00 $17.95
$300.01–$400.00 $20.95
$400.01–$500.00 $22.95
$500.01–$700.00 $24.95
$700.01–$1,000.00 $28.95
$1,000.01 and up $30.95
 
EXPRESS ADD-ON
FedEx Express Saver add $10.00
2 Day Air add $15.00
FedEx Standard Overnight add $20.00
Saturday Delivery add $30.00

Delivery within 5-7 business days from when your package leaves our stores

Order total Shipping Cost
$50 and under $8.95
$50.01–$100.00 $12.95
$100.01–$200.00 $15.95
$200.01–$300.00 $17.95
$300.01–$400.00 $20.95
$400.01–$500.00 $22.95
$500.01–$700.00 $24.95
$700.01–$1,000.00 $28.95
$1,000.01 and up $30.95
  • Expected delivery within 1–3 business days from when your package leaves our stores.
  • Signature may be required
  • $10.00
  • Orders must be placed by 2 PM (EST) Monday–Friday
  • Expected delivery within 2 business days from when your package leaves our stores.
  • Signature may be required.
  • $15.00
  • Orders must be placed by 2 PM (EST) Monday–Friday
  • Expected delivery the afternoon of the next business day after your package leaves our stores.
  • Signature may be required.
  • $20.00
  • Orders must be placed by 2 PM (EST) Monday–Friday
  • Signature may be required.
  • $30.00
  • Orders must be placed by 2 PM (EST) one business day prior to the Saturday on which delivery is desired.

Express Add-On is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post.

Shipping times above do not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise.



International Shipping Charges

Delivery to countries outside of the United States via FedEx International Service

Order total Shipping Cost
$100 and under $45.00
$100.01–$200 $55.00
$200.01–$300 $65.00
$300.01–$400 $75.00
$400.01–$500 $85.00
$500.01 and up $120.00



Return Policy


Customer satisfaction is our goal at Paul Stuart. In the event that any unused product does not meet your expectations, it may be returned for credit or exchange, subject to item availability.  All paulstuart.com purchases include information and instructions for exchanging, replacing or crediting an item.  All returned items must be accompanied by a properly completed return form and sales receipt. For your convenience, the Return / Exchange form is enclosed with every purchase and is also available below in .pdf format.  Failure to include this form will delay the processing of your return.

All returns received within 14 days of your receipt of the item(s) will be credited to the original form of payment upon processing of the returned item(s). Your credit should appear on your next billing statement. Please allow 10-12 business days for receipt and processing of your return. All returns received after 14 days from your receipt of the item(s) will be considered for the issuance of a Merchandise Credit.

Reduced price merchandise purchased online or by telephone is not refundable
and will only be considered for a Merchandise Credit if returned within 21 days.

If an item exchange is due to a mistake on the part of Paul Stuart or based on issues of quality, the exchanged items will be shipped at no cost to you via FedEx Ground.

Items returned for exchange will be credited to the original form of payment and a new order will then be placed for any replacement item(s) as requested. Availability of replacement item is not guaranteed, but provided the replacement itdem(s) are available, a new charge will be processed. Please allow 10-12 business days for receipt and processing of your exchange. Gift recipients who return an item and do not want an exchange will be issued a merchandise credit. Please allow 10-12 business days for receipt and processing of your return and merchandise credit. 

Your satisfaction is very important to Paul Stuart. If you have any questions, please contact Customer Service.

There are two easy ways to make a return or exchange: 

  1. Return by mail:  List returned items on the Return / Exchange form, fill in the quantity returned, and enter the appropriate codes. Pack your return and include the Return / Exchange form with your shipment. 

  2. Return this purchase to our Stores: The Store will process your return in accordance with the above Policy



Merchandise Availability


Due to our efforts to offer many merchandise exclusives, quantities of a particular item are often limited. Therefore, we cannot guarantee the availability of any of the items shown on our website or in our catalogues. After your order has been processed, we will notify you by US Mail, email or directly via telephone about the status of any item(s) which are no longer available or on back order. 

If you would like to order an item not found on our web site that you have seen at one of our stores or featured in one of our previous catalogues, we suggest you call one of our stores directly to speak to a personal shopping representative for assistance or click here to complete our Personal Shopper form.

Department/Store Phone Number
Furnishings Department, New York 866.278.8278 ext. 525
Clothing Department, New York 866.278.8278 ext. 541
Women's Department, New York 866.278.8278 ext. 472
Shoe Department, New York 866.278.8278 ext. 442


Alterations and Monogramming

For custom alterations, Made-To-Measure suiting and shirting, or monogramming please visit our stores.



Gift Packaging

Paul Stuart offers complimentary gift packaging upon request. Items will be expertly arranged in our signature brown logo gift boxes and finished with our parquet ribbon. Complimentary gift cards (either blank or with a hand-written message of your choice) are also available. Gift packaging may be requested during checkout.
 


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