For online purchases;
Paul Stuart will accept all returns in its original condition for a refund of the purchase price, only with the original invoice.
Customer satisfaction is our goal at Paul Stuart. In the event that any unused product does not meet your expectations, it may be returned or exchanged, subject to item availability, within 30 days of purchase for Full Priced orders and 15 days for Sale Products. A receipt is required for all returns.
To make an online return, please reach out to the Paul Stuart customer service team at (866)278-8278 or firstname.lastname@example.org.
Customers are also welcomed to make a return in one of our stores: Find the store nearest you on our store locations page or ship to the address below:
Attn: Web Customer Service
18 East 45th Street
New York, NY 10017
Gift Returns & Exchanges
With an original gift receipt, gifts may be returned or exchanged according to our Return Policy.
Altered, Made to Measure, Made to Order, Custom, Custom LAB, monogrammed, personalized items, or men's and women's fine jewelry cannot be returned or exchanged.
With an original receipt, any defective items may be returned or exchanged according to our Return Policy.
Items purchased online returned by mail for exchange can be credited/charged to the original form of payment and a new order will then be placed for any replacement item(s). The availability of replacement items is not guaranteed but provided the replacement item(s) are available, an even exchange, a new charge, or refund will be processed (depending on the swap item(s) price). Please allow 10-12 business days for receipt and processing of your exchange.
A one-time price adjustment can be made on merchandise purchased at full price within 10 days of purchase by visiting a store or contacting Customer Service. Sale merchandise, including outlet merchandise, is not eligible for price adjustments.