Frequently Asked Questions
Here are answers to our Frequently Asked Questions:
Q: How do I place an order?
A: Follow these steps:
- Use the website navigation at the top of the page (e.g. New Arrivals, Men’s, Phineas Cole, etc.) or use the search bar at the top right of the page to locate the item(s) you are looking for.
- Once you find the item(s), choose the size, color, and quantity. Then, click the ADD TO CART button.
- You can review your items by clicking on the CART button in the top right corner of the page. Click Remove to remove an item from your cart. Clicking Edit will direct you to the item’s page, where you can update your order quantity in the drop-down menu under OPTIONS.
- When you are ready to make a purchase, click the PROCEED TO CHECKOUT button and follow the steps to complete your transaction.
Q: How do I know Paul Stuart received my order?
A: Once your order has been received, you will receive an email confirmation. Please note that this does not guarantee that the merchandise is available.
Q: What is the processing period after placing an order?
A: From the time your order is received, please allow 24-48 hours for processing. Processing time(s) do not reflect holiday schedule(s).
Q: How do I track the status of my order?
A: Once your order is shipped, you will receive an email update with shipping details and a Tracking number (Either FedEx or USPS). You may follow the link in the email to check the estimated date of arrival for your order, or you may also enter your tracking number directly on FedEx.com website.
Q: What forms of payment are accepted at PaulStuart.com?
A: We accept all major credit cards: American Express, Visa, MasterCard, and Discover. We also accept Paul Stuart Gift Cards. Apply Pay and PayPal are accepted forms of payment as well. Unfortunately, we do not accept Paul Stuart charge cards as a form of payment on our website (please redeem instore).
Q: Can I send someone a gift on PaulStuart.com?
A: Yes, if you decide to purchase a gift on PaulStuart.com, you may choose the following options during the checkout process. You can enclose a complimentary card with a message and have us wrap the gift in a Paul Stuart gift box with paper. You also have the option to purchase a Paul Stuart gift card with an enclosed amount on our website.
Q: How can I cancel my order?
A: To cancel an order, please call Client Services at (866) 278-8278. Please note that once an order has shipped, then it cannot be cancelled. A return will be required.
Q: When I place an item(s) in my shopping cart, am I guaranteed that I will receive the item(s)?
A: Unfortunately, we cannot guarantee that the items are in stock. If we are unable to fulfill your order, you will receive an email update within 5 business days.
Q: Why am I having trouble proceeding to checkout and/or adding items to my cart?
A: Our website works best with the most updated version of popular web browsers. We recommend downloading and using the latest version of Safari, Microsoft Internet Explorer, Microsoft Edge, Firefox, or Google Chrome. If issues still arise contact client services to assist.
Q: How do I use my gift card online?
A: During the checkout process, look for the Gift Card field during step 2 of 3. Enter the number on the back of your gift card and click Apply.
Q: When does my Paul Stuart gift card expire?
A: Our gift cards do not have an expiration date. Promotional gift cards, certificates and coupons are to not be confused for a purchased gift card.
Q: Can an item purchased on PaulStuart.com be returned to a Paul Stuart store?
A: Yes, you can return your online order to any of the Paul Stuart location(s).
Q: How long does it take for a return to be processed?
A: After receiving your package please allow 10 - 12 business days for your return to be processed.